Version 7.4 UK last updated 12/07/2017

Terms and Conditions of Use

1. General

1.1. These terms and conditions together with the legal and safety policy, any complaints policy and responsible gaming policy, any rules in force from time to time in respect of any games and any services (including, but not limited to, the Sports Book Terms and Conditions and Betting Rules and Loyalty Program Rules), the Deposits Policy, the Withdrawals Policy, the terms and conditions relating to bonuses and promotions apply to the usage of Games and Services provided through or any other website or any mobile app branded Mr Green and made available by us (“the Website”) (together, the “Terms and Conditions”). For the purpose of the Terms and Conditions, Mr Green is referred to as “we” or “us” and the player as “you” or “the Account Holder”. The Terms and Conditions also apply to related mobile or other platforms enabled by you. ‘Games’ means Casino and other games as may from time to time be made available by us. “Services” means betting offers as may from time to time be made available by us. We reserve the right to add and remove Games and Services at our own discretion. A “bet” or “ wager” means a participation in a Game or Service, and conjugations of the verbs ‘bet’ and ‘wager’ shall be construed accordingly.

1.2. Mr Green is a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at Mr Green Limited, Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta.

1.3. Mr Green is licensed and regulated in Malta and the United Kingdom by the Malta Gaming Authority and Gambling Commission, with licence numbers MGA/CL1/521/2008 issued on the 6th January 2010 and renewed accordingly on the 6th January 2015, MGA/CL1/772/2011 issued on the 21st March 2012, MGA/CL1/869/2013 issued on the 19 July 2013, MGA/CL1/1110/2015, MGA/CL1/1086/2015 and MGA/CL2/1085/2015 issued on the 22 September 2015, and UKGC Remote Operating Licence Number 000-039264-R-319432-008.

1.4. These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process. By checking this box, you signify to us that you have read the Terms and Conditions and accept them. By using any of the Games or Services you signify that you agree with these Terms and Conditions.

1.5. You must read the Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of the Terms and Conditions, you must not use or continue to use the Games and Services.

1.6. You fully understand and agree to be bound by the Terms and Conditions contained herein, as may be amended by us from time to time.

1.7. Whenever we amend these Terms and Conditions we will notify you prior to such changes taking effect and you will be required to re-confirm your acceptance. If you do not agree to the updated Terms and Conditions, you must stop using the Websites. Terms and Conditions may be subject to changes due to, for example, regulatory requirements or changes to the game or service rules.

1.8. The Terms and Conditions may be published in several languages for information purposes and ease of access by Account Holders. However, the English version is the sole legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of the Terms and Conditions, the English version shall prevail.

1.9. Games are provided to us by several suppliers. In so far as those are not in conflict with these terms and conditions, the terms and conditions of these suppliers including their game rules, as available on the Website or in Games, apply in addition to these terms and conditions.

2. Your Obligations as an Account Holder

2.1. Underage gambling is a criminal offence and you hereby declare and warrant that:

2.1.1. you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games and Services;

2.1.2. you participate in the Games and Services strictly in your personal non-professional capacity for recreational and entertainment purposes only;

2.1.3. you participate in the Games and Services on your own behalf and not on the behalf of any other person;

2.1.4. you are not resident of the following countries: Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos Islands, Comoros, Democratic Republic of Congo, Cook Islands, Costa Rica, Cote D’ Ivoire, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Palestine, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People’s Republic of Korea (North Korea), South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Panama, Papua New Guinea, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, St. Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Saint Pierre and Miquelon, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uzbekistan, Vanuatu, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia and Zimbabwe.

2.1.5. all information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;

2.1.6. you are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;

2.1.7. money that you deposit into your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;

2.1.8. you understand that by participating in the Games and Services you take the risk of losing money deposited into your Member Account;

2.1.9. you shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games or Services and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games or Services. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account;

2.1.10. in relation to deposits and withdrawals of funds into and from your Member Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you;

2.1.11. you are not a professional player in, or otherwise able to influence (directly or indirectly) the outcome or any aspect of any sport, event, competition or league in relation to which we offer betting;

2.1.12. you are not in possession of or otherwise party to any confidential or “insider” information regarding any sport, event, competition or league in relation to which we offer betting;

2.1.13 by participating in any Games or Services offered by us you will not be in breach of any rule about betting of any sport governing body, any professional body of which you are a member or the terms of your employment.

2.2. The computer software, the computer graphics, the Websites and the user interface that we make available to you is owned by Mr Green or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established and in accordance with all applicable laws, rules and regulations.

2.3. Games and Services made available by us should be played in the same manner as games are played and services are used in any other setting. This means that Account Holders should be courteous and respectful, and should avoid rudeness or obscenities.

2.4. The Company reserves the right to terminate and/or, change any Games or Services or events being offered on the Website, and to refuse and/or limit bets.

2.5 Betting

2.5.1. All betting products are provided to us by Kambi Malta Limited, a company registered in Malta with company number C-49777 whose registered office is at 75 Quantum House, Ta’ Xbiex, XBX1120, Malta which operates subject to the Maltese Licence nr. LGA/CL4/659/2010. Each Account Holder is obliged to read and acknowledge their General Terms and Conditions in their valid version, including the Sports Book Terms and Conditions including the Betting Rules and provisions of minimum and maximum stakes, maximum pay outs or similar provisions. The Sports Book Terms and Conditions including the Betting Rules are integral part of the contract between Mr Green Limited and you and by accepting our Terms and Conditions you hereby confirm that you have read and understood the betting rules and that you will abide by them. Should any part of the Sports Book Terms and Conditions including the Betting Rules conflict with these terms and conditions, then the latter will prevail.

2.5.2. Stake limits:

a. The minimum stake per bet is: GBP 0.10 (ten pence)

b. For system bets the minimum stake per combination is: GBP 0.10 (ten pence)

2.5.3. We reserve the right to make any change or amendment in respect to our betting limits, pay out limits and offerings.

2.5.4. Bets are not accepted after a fixed time which is set by Mr Green in its absolute discretion. The acceptance of a bet will be confirmed and the accepted bet is listed in the Account Holder´s account in detail.

2.5.5. A valid bet may only be made if your customer Account has sufficient credit for the bet. We reserve the right to declare a bet void if you are able to place a bet despite having insufficient credit in your Account to cover the bet. Mr Green is not liable for any damages for any such bet .

2.5.6. Mr Green reserves the right to cancel any bet up to the start of the event without giving any reasons. Furthermore, we may declare void any bet if we (in our absolute discretion) consider it necessary to do so to ensure compliance with any law or regulation applicable to betting, in case of suspicion of sports and/or betting related fraud or when applicable betting services limits have been exceeded and in case of force majeure. (In this context force majeure shall mean any occurrence or event beyond a person’s reasonable control which leads to a default (even partial) or to a delay in the performance of the affected party’s contractual obligation and shall include the Acts of God, wars, civil disturbances, insurrections, strikes, acts of terrorism, fire, explosions, floods, thefts, outbreak of hostilities, riots, lockouts, governmental restrictions (including the denials or cancellation of licences when such denials or cancellations are through no fault or responsibility of the affected party), malicious damage and/or any other cause beyond the reasonable control of the party whose performance is affected).

3. Your Member Account

3.1. Registration and opening of your member account

3.1.1. In order for you to be able to place bets using any of the Websites, you must first register personally with us and open an account (“Member Account”).

3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided.

3.1.3. You must enter all mandatory information requested into your registration form, in particular, your identity, your address and contact details, including a valid e-mail address, your place of residence, phone number, date of birth, relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.

3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

3.1.5. As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

3.1.6. You are not allowed to transfer funds from your Account to other Account Holder or to receive money from other Account Holders into your Account, or to transfer, sell and/or acquire, user accounts.

3.1.7. Mr Green reserves the right to refuse or close a Member Account at its sole discretion but any contractual obligations already made by Mr Green shall be honoured accordingly.

3.1.8 Mr Green reserves the right to declare a wager void, partially or in full, if Mr Green, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.

3.2. Deposits into your Member Account

3.2.1. You may participate in any Game or Service only if you have sufficient funds on your Member Account for such participation. We shall not give you any credit whatsoever for participation in any Game or Service.

3.2.2. We may charge assigned fees for processing deposits depending on the selected method. Please see our Website, for the current fee structure. From time to time, we will assign minimum deposit levels and maximum deposit levels as specified on the Websites.

3.2.3. To deposit funds into your Member Account, you can use any of the methods specified on the Deposits page of the Website, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites, as may be amended from time to time.

3.2.4. We are entitled to conduct age and identity verifications upon first deposit. We also reserve the right to use additional procedures and means to verify your identity when effecting deposits into your Member Account.

3.2.5. Once the transaction has been made, the money will be drawn from your account and assigned credit card instantly.

3.2.6. All players’ funds are kept in a separate bank account from the funds of Mr Green with a licensed credit institution and are protected from third parties’ claims even in the event of insolvency. The licensed credit institution with which the players’ funds are kept is aware that the funds are players’ funds and will not attempt to enforce or execute any charge, write-off, set-off or other claim against the players’ funds bank account, will not combine the players’ funds bank account with any other bank account in respect of any debt owed by Mr Green and shall credit any interest payable on players’ funds bank account only to that account.

3.2.7 We are required by the terms of our British operating licence to inform customers about how we hold funds on account for you, and the extent to which funds are protected in the event of insolvency. Read more about the UKGC guidelines for the Protection of Customer Funds here. We hold customer funds separate from company funds in client accounts. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection.

3.3. Withdrawals

3.3.1. Withdrawals will be made to your bank account or via other withdrawal methods as set out in the Withdrawals page on the Website. We may charge assigned fees for processing such withdrawals. Please see our Website for the current fee structure. Mr Green will credit you back using the same method as you have previously deposited with, when possible.

3.3.2. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

3.3.3. Mr Green will carry out additional verification procedures for any accumulative withdrawals exceeding €2000 and further reserves the right to carry out such verification procedures in case of lower withdrawals. Such verifications may for example include copies of a member’s passport and/or copies of a member’s utility bills. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.

3.3.4. All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transaction to the relevant competent authorities in the UK. If the Member becomes aware of any suspicious activity relating to any of the Games or Services of the Website, he must report this to the Company immediately. Mr Green may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.

3.4. Inactive/ Dormant Member Accounts

3.4.1. If no transaction has been recorded on your Member Account for thirty months, then your account shall be considered dormant and we shall remit the balance on your Member Account to you. In case you cannot be satisfactorily located the funds will be retained by Mr Green as an administration fee.

3.4.2. Inactive Account is a Member Account which has not recorded any log in or log out for a period exceeding twelve (12) consecutive months. If your Member Account is deemed to be inactive, the Operator reserves the right to charge a monthly administrative fee of 10 GBP or the equivalent in another currency (or the current balance of your Member Account, if less) as long as the balance of your Member Account remains positive. You authorize the Operator to debit this fee from your Member Account on the beginning of the month following the day on which your Member Account is deemed inactive, and on the beginning of every subsequent month that your Member Account remains inactive. The Operator will stop deducting the fee if the account balance is zero or if the account is re-activated.

3.5. Miscellaneous

3.5.1. Please be advised that our products are consumed instantly when playing or betting. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing or betting. If you play a game or service with real money, the money will be drawn from your player account instantly.

3.5.2. If you win £100,000 or more, we reserve the right to divide the payout into ten instalments, paid with 10 per cent every month for 10 months until the full amount is paid out.

3.5.3. You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.

3.8. Bonuses, free spins and risk free bets

3.8.1 If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, Mr Green will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements. Risk-free bets on any games do not qualify for Mr Green’s wagering requirements. Local wagering requirements may be applied. Free spins may be subject to deposit requirements in accordance with the specific terms and conditions applying to the free spin offer. Mr Green reserves the right to impose, at our own discretion, geographical limitations to individual bonus and free spin schemes. Bonus and free spins at Mr Green can only be received once per household.

3.8.2. Each sportsbook bet made using bonus funds or risk free bet must be placed on an event with three or more potential outcomes. If the bonus or risk free amount is placed on more than one bet, each bet must be placed on different markets (i.e. for different bet types on one fixture or one bet type on different fixtures).

3.9. Closing of Member Accounts

3.9.1. If you wish to close your member account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Member shall indicate it.

4.Responsible Gaming- Setting up Limits

4.1. You may at your discretion choose to exclude yourself from playing any Games on our Website. In order to block your access to the Games or to the Services and exclude yourself, you need to send an email to customer support indicating the following particulars “I want to be excluded from”. You can specify the time period for which you want to exclude yourself, 6 months, 1, 3, or 5 years, by contacting our customer support. Alternatively visit to click on the self-exclusion option in your account settings or visit our Green Gaming webpage.

4.1.2. If you wish to reactivate your account, you can only do so after your exclusion period has ended by contacting customer support by phone. A cooling off period applies before the account is reopened.

4.1.3. Our self-exclusion facility involves a joint commitment between Mr Green and you. We will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts. We shall not be liable if you circumvent our self-exclusion procedures and continue to use our Services. In case you hold accounts with other gambling sites we advise you to self-exclude from them as well and remove any gambling apps from your mobile device.

4.2 You may also choose to set a limit on the amount you may deposit, wager within a specified period of time, or on the losses you may incur within a specified period of time. In order to set the aforementioned limits, you may contact our Customer Support or use the relevant settings in your Member account. A notice increasing or revoking a limit while take effect only after seven days after Mr Green has received the notice. A decrease will take place immediately after notice is received.

4.3 When setting up your Member Account, or at any time you want, you may also choose to set a limit on the amount you may wager within a specified period of time, or on the losses you may incur within a specified period of time. You may change or revoke the limit by written notice or electronic notice given to Mr Green. A notice increasing or revoking a limit while take effect only after seven days after Mr Green has received the notice. A decrease will take place immediately after notice is received.

4.4. Login to your account and click on “Green Gaming” where you can set-up limits of play in respect of maximum stakes and maximum deposits and session time. Please contact the support should you have any questions.

4.5. For all the above options and if you do not wish to proceed as described you can contact the Customer Support at: [email protected]

4.6. For more information on Responsible Gaming, please refer to our Green Gaming website.

5. Privacy Policy

5.1. You hereby acknowledge and accept that it is necessary for us to collect and otherwise use your personal data in order to allow you access and use of the Websites and in order to allow you to participate in Games or access the Services.

5.2. We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act, Chapter 440 of the laws of Malta. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.

5.3. We will use your personal data to allow you to participate in the Games and access the Services and to carry out operations relevant to your participation in the Games or in the Services. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service (please log in to your Mr Green account / edit profile in order to opt out). If you wish to opt-in again and receive any kind of marketing material by contacting Customer Support.

5.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or Services or unless it is required by law. As Mr Green’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of Mr Green, in specific Customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. You hereby consent to such disclosures.

5.5. We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.

5.6. In order to provide you with an efficient service, we and/or our service providers may transfer your personal data from one country to another world-wide.

5.7. In the processing of your betting account and associated transactions, we may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies. These agencies may keep a record of your information. You hereby consent to such disclosures.

5.8. In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict your use of the Websites. For more information, please refer to our Cookie Policy Document.

5.9. We may contact you periodically with offers and promotions from other brands which are operated by and under the licenses of Mr Green Limited.

5.10. Calls may be recorded and used for training purposes. We can disclose the content following order by any Governing Authority to do so, or under any provision in the Governing Law. Calls and electronic communications are stored for one year and then deleted from the system.

6. Complaints and Disputes

6.1 If you have a complaint about any aspect of the general conduct of licensed activities, please refer to our Complaints Procedure Document (available on the Website and/or from Customer Support).

6.2 If you wish to lodge a Complaint, please contact Mr Green Customer Support by emailing [email protected]

6.3 We will handle your Complaint in accordance with Gambling Commission’s guidelines. We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your Complaint within eight weeks from the date we receive the Complaint. Depending on the complexity of the Complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your Complaint with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.

6.4 Our response represents the final stage of the internal complaints procedure. However, if the complaint relates to the outcome of a gambling transaction and you still remain dissatisfied with our decision the matter will be categorised as a “dispute” and you have the right to refer your Dispute to an Alternative Dispute Resolution entity, whose details are: Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS; Telephone: 020 7347 5883; Fax: 020 7347 5882; Email: [email protected]; Adjudication Form:
Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission.
The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous of vexatious but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts.
Details of all disputes referred to the ADR entity and details of the outcome will be provided by us to the Gambling Commission, as required by the Licence Conditions and Codes of Practice attached to Mr Green Limited’s Operating Licence.

Alternatively you can submit a complaint via an online complaint form on the European Commission’s online dispute resolution platform (ODR Platform. ODR stands for ‘online dispute resolution’) at

7. Miscarried and aborted games and services

7.1. The Company is not liable for any disturbance due to maintenance, downtime, server disruptions, lagging, or any technical or political disturbance or events out of Mr Green’s control to the game play or to the service access. Refunds may be given solely at the discretion of the management on a case by case basis.

7.2. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.

7.3. In the event of a system malfunction all wagers and bets are void, and the amount wagered will be refunded.

7.4. In the event a game or a service is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game or the amount betted to the Account Holder by crediting it to the Account Holder’s Account or, if the account no longer exists, by paying it to the Account Holder in an approved manner; and if the Account Holder has an accrued credit at the time the game or service miscarried, credit to the Account Holder’s Account the monetary value of the credit or, if the account no longer exists, pay it to the Account Holder in an approved manner.

8. Limitation of Liability

8.1. You enter the Website and participate in the Games and the Services at your own risk. The Websites, the Games and the Services are provided without any warranty whatsoever, whether express or implied.

8.2. Without prejudice to the generality of the preceding provision, we, our directors, employees,

8.2.1. do not warrant that the software, Games, Services and the Websites are fit for their purpose;

8.2.2. do not warrant that the software, Games, Services and the Websites are free from errors;

8.2.3. do not warrant that the software, Games, Services and the Websites will be accessible without interruptions;

8.2.4. shall not be liable for any: a) loss; b) costs; c) expenses; or d) damages, in each case whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games or in the Services.
This clause shall not be considered to be excluding liability for anything which it would be unlawful to exclude under applicable law. Nothing in these Terms and Conditions will operate as to exclude any liability Mr Green may cause in respect of either fraud, or death or personal injury caused by our gross negligence.

8.3. You understand and acknowledge that, if there is a malfunction in a Game, in a Service or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game or Service shall be considered void, as well as any subsequent game rounds or Services with said funds, regardless of what Games or Services are played using such funds.

8.4. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed the value of the wagers you placed via your Account in respect of the wager or product that gave rise to the relevant liability and in no other case exceed €10,000 or equivalent in other currencies.

9. Chat Facility Rules

9.1. As part of your use of its Website, Mr Green provides you with the facility of live Chat, as an option to communicate with Customer support for any relevant issue. Live chat is moderated by MrGreen and is subject to the following rules:

9.2. All conversations are recorded and will be kept for a reasonable period. Your use of the chat facility should be for purposes relating strictly to Mr Green services and any relevant issues you might be having in relation to these services.

9.3. Abusive or Offensive language will not be accepted. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Mr Green’s operation in any media or forum.

10. Breaches, Penalties and Termination

10.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings.

11. Severability

11.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

12. Assignment

12.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

13. Entire Agreement

13.1. These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.

14. Applicable law and jurisdiction

14.1. These Terms and Conditions shall be governed by the Laws of Malta.

14.2. You acknowledge that, unless stated otherwise, the Games and the Services are organized in Malta and your participation in these Games and Services takes place within the aforementioned territory. Any contractual relationships between you and Mr Green shall be deemed to have been entered into and performed by the parties in Malta, at the registered address of Mr Green.

14.3. Notwithstanding clause 6, the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the jurisdiction of the Maltese courts.


15.1. Players are betting on the outcome of numbers drawn by a random number generator (“RNG”) which is supplied to Mr Green by Cozy Games Management Limited 2nd Floor St Mary’s Court 20 Hill Street Isle of Man, IM1 1EU (“Cozy”). Cozy is licensed to provide Gambling Software by the Gambling Commission of Great Britain under the following licence numbers 83719 (available for viewing here)

15.2. To begin play, players must pick numbers from 1 – 80 and check the prize table for winning combinations and how much you could win.

15.3. After picking the numbers, players need to set their stake and to determine how many Keno boards they wish to play.

15.4. When the countdown timer reaches zero, the next game begins and the Players must complete placing their bets in full prior to the zero point.

15.5. At the zero point, the RNG will randomly draw 20 balls. If any of your chosen lucky balls match the Player’s board, the Player wins in accordance with the prize table. For example, if you play 10 balls and all 10 are drawn, the Player will win the maximum prize available. Progressively lesser amounts are won when fewer balls match.

15.6. Mr Green General Terms and Conditions apply to all KENO games and particular iterations of games may have specific rules which the Player must read carefully before placing a bet.